Essential Functions:
A. Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
B. Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
C. Become computer efficient using laptops provided and mastering all required software.
D. Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
E. Field Service Engineer must have the availability to work evening and weekend hours. Frequent U.S. travel will be required by automobile within the district territory and possibly by air plane to support other domestic districts. Occasional international travel is possible to support global customers. The Field Service Engineer must be available to be on-call and respond to customer emergencies. Frequent overnights, up to 50% of the time are common. The Field Service Engineer will possess or be able to obtain a valid drivers license.
F. Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.
G. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
